Job Details

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bringexcellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Connect with the housekeeping department to ensure guest accommodations are ready
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Handle customer complaints as necessary

Qualifications

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Must have graduated high school, received a GED or equivalent
Working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations